Our commitment to you

Alder & Partners Private Wealth Management recognises the importance of your privacy and that is why we abide by the Australian Privacy Principles contained in the Privacy Act 1988.

This Privacy Policy outlines how we manage your personal information.


Why do we need your personal information?

As a financial advisory organisation we are subject to certain legislative requirements which necessitate us obtaining and holding detailed information about you for the purpose of providing you with financial services.  These include the Anti-Money Laundering and Counter-Terrorism Financing Act and the Corporations Act.

In addition, our ability to provide full and comprehensive advice is dependent on obtaining certain personal information. Personal information is any information that could identify you or be used to establish your identity.

We will only collect, maintain and use personal information if it is necessary for us to adequately provide you with the services you have requested including:

  • the preparation of your Statement of Advice / Financial Plan;
  • the provision of financial advisory services to you;
  • dealing in financial services products on your behalf;
  • reviewing your circumstances as well as any financial services product recommendations;
  • other activities as directed by you.

If you do not want to disclose your personal details, you have the right not to do so but it may limit or preclude us from providing you with our financial advisory services.


What types of personal information do we collect?

We may ask for a range of personal information to assist us in providing you with relevant financial products and services. The information we may request includes (but is not limited to) name, address, date of birth, contact details, income, assets and liabilities, account balances, insurances, tax and financial statements and employment details.


Do we collect sensitive information?

We may need to collect and use sensitive information, particularly in relation to insurance policies that we may assist you with. The Australian Privacy Principles set out restrictions about the way sensitive information can be used. We do need your consent to collect any sensitive information. Unless you give us your consent, or if we are required or permitted by law, we will only use or disclose sensitive information for the purposes for which it was provided.

Sensitive information includes information or an opinion relating to a person’s racial or ethnic origin, political views or memberships, religious beliefs or affiliations, membership of a professional or trade association or trade union, sexual orientation or practices and criminal record. It also includes information about a person’s health and medical history.


Can you remain anonymous or use a pseudonym when dealing with us?

You have the option of not identifying yourself, or of using a pseudonym, when dealing with us on a particular matter.

As we have obligations under the Corporations Act which requires us to obtain certain information about you and your circumstances before providing personal advice and given the services we typically provide are highly personalised, it may be impracticable for us to assist you if you wish to remain anonymous or use a pseudonym.


How do we collect information?

We generally collect personal information from you through face-to-face meetings, telephone conversations, emails, letters, faxes, via completion of questionnaires and forms.  We may also collect information from our web site, www.alderandpartners.com.au, through subscription emails and requests for information.

We will only collect personal information about you where you have knowingly provided us with the information or where you have authorised a third party to provide that information to us.


How might we use your information?

We will not use or disclose personal information you have provided to us for any other purpose other than:

  • where you have consented to such disclosure;
  • the purposes for which it was provided or secondary related purposes in circumstances where you would reasonably expect such use or disclosure;
  • where the use or disclosure of the information is required or authorised by or under an Australian law or a court/tribunal order;
  • for the purpose of providing you with direct marketing material or articles, newsletters and information that may be of interest to you. However, you may by contacting us, request not to receive such information and we will give effect to that request within 14 days;
  • with other companies or individuals who assist us in providing services or perform functions on our behalf such as superannuation fund trustees, insurance providers, specialist consultants, stock brokers, portfolio administration companies and product issuers for the purpose of giving effect to your Statement of Advice and the recommendations made to you.


Do we disclose personal information to overseas recipients?

We do not currently use services or products which require us to send your personal information to overseas recipients.  In the event we do so in the future we will take reasonable steps to ensure the overseas recipients do not breach the applicable Australian Privacy Principles in relation to personal information.


How do we update your personal information?

We endeavour to keep your personal information up-to-date, complete and accurate and we have processes in place to review your information on an ongoing basis.

We encourage you to contact us if you believe the information we have about you has changed, is incorrect or outdated.  We will update or correct such information in a timely fashion.


How secure is your personal information?

We will at all times seek to ensure that the personal information collected and held by us is protected from misuse, loss, unauthorised access, modification or disclosure.  We instruct staff who handle personal information to respect the confidentiality of client information and the privacy of individuals.

We hold your information in a combination of secure storage facilities (both electronic and physical) and paper-based files. We may use external security and information service providers to assist us in the security of your personal information. These providers are also bound by the Australian Privacy Principles.


How long will we keep your information?

We are legally required to maintain your records and personal information for a minimum of seven years after you cease being a client. Once the information is no longer needed we may remove any identifying details or destroy your personal information and other records entirely.


How can you access the personal information we hold about you?

Subject to the exceptions set out in the Privacy Act, you may seek access to the personal information we hold about you by contacting our Compliance Manager. We will endeavour to respond to your request within 14 – 30 days depending on the complexity of your request.  A fee may be charged for providing access, which will be disclosed to you in advance.


What should you do if you have a complaint?

If you have any questions regarding privacy at Alder & Partners Private Wealth Management or if you wish to complain about any breach of this policy, please contact our Compliance Manager on (08) 9386 1900 or via mail at PO Box 5140 Dalkeith WA 6009. Your complaint will be responded to within five business days.

It is our intention to resolve any complaint to your satisfaction, however, if you are unhappy with our response, you are entitled to contact The Office of the Australian Information Commissioner.  They can be contacted on 1300 363 992 or enquiries@oaic.gov.au


Additional Privacy Information

Further information on privacy in Australia may be obtained by visiting the web site of The Office of the Australian Information Commissioner at www.oaic.gov.au

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